Contact Kirklin Water Restoration

What should Kirklin homeowners do in the first hour after a leak?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• Turn the main valve clockwise until it stops. If it won't budge, don't force it, and tell us on the call.
• Older sewer lines can back up during heavy rain. If that's what you're seeing, keep everyone out of the water and stop using the plumbing until the crew arrives.
• Homes near Sugar Creek can take on surface water or groundwater after long rains. Note where it's coming in, like a window well or the joint at the base of a wall, so you can show the crew.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether anything came up through a basement floor drain, since older sewer lines in Kirklin can back up in heavy rain.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Who manages the building, if you're in a condo or townhome.
• Whether you were able to reach the breaker panel.
• The name of your insurance company, if you've already decided to file.

Short answers are enough, since the crew will look at everything again in person.

What will the crew do first when they arrive?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

Sewage backups add a cleaning and disinfecting step, and the crew will tell you which soaked materials can be cleaned and which have to come out.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Why do the age and layout of your Kirklin home matter on the call?

Around Kirklin, Craftsman, bungalow, cottage and Queen Anne homes are common. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Cast iron drain lines in older houses corrode or let roots in over time, which can lead to backups. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Share what you know about the house on the call, even if it's a rough guess.

Is your neighborhood in the Kirklin service area?

This number covers Kirklin and its neighborhoods, including these:

• Original Michigan Road Plat · basements are common
• North Main Street District · built mostly in the 1900s to 1930s, most with basements
• State Road 38 Corridor · most with basements
• Post-WWII Residential Additions · most with basements

We also take calls from nearby Sheridan, Frankfort, Lebanon, Thorntown, Chatham Hills, Brookstone and Holliday Farms. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Kirklin and basement flooding.

What do callers in Kirklin want to know first?